FREQUENTLY ASKED QUESTIONS
A little help, thoughtfully shared.
Where do you ship?
We ship to all 50 United States and Washington, D.C. We do not ship to U.S. territories, APO/FPO/DPO addresses or destinations outside the United States. Standard shipping is free on all orders.
How long does delivery take?
Handling takes 1–2 business days; transit after shipment takes 3–4 business days. Combined estimated delivery is 4–6 business days, not a guaranteed arrival date. Business days are Monday–Friday, excluding U.S. federal holidays. The daily cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed year-round without daylight saving changes. Before-cutoff orders use that business day as the handling start; orders at or after cutoff, on weekends or on holidays use the next business day.
Are taxes added?
The checkout tax amount is $0. This does not state that products are legally tax-exempt.
How do I care for my tools?
Follow the individual care instructions on the product page. Different materials need different care. Let washed tools dry fully before storage, and keep mirrors protected from impact.
Can I return a product?
Contact us within 30 days of receipt to request a return. Ordinary returns must be unused, in original condition and original packaging. Obtain authorization before sending items to our address in France. You pay return shipping for a change of mind; we cover return shipping for our error, damage or defects. There is no restocking fee.
What if my item is damaged, defective or incorrect?
Contact support with your order number and a description of the issue. You may include photographs to help us assess it. Opening an item as reasonably necessary to inspect a problem does not automatically disqualify a damage, defect or wrong-item claim.
When will I receive my refund?
Approved refunds are returned to the original payment account within 10 calendar days of approval.
How are payments and orders confirmed?
Where a payment service is provided, follow the checkout instructions and rely on the actual payment and order confirmation provided for that transaction. Contact us if you are unsure about a payment or order status.
How can I contact you?
Contact us at [email protected]. Our business and authorized return address is 105 Impasse Des Lilas, 30380 Saint-Christol-Lez-Alès, France.